Privacy Policy

1. Overview

This Privacy Policy describes how SmartEcho Automate (“we”, “us”) collects and uses information when you use our console to connect an Instagram professional account and run comment-to-DM automation campaigns.

2. Information we collect

• Account information you provide: email address and password (stored as a salted hash, never in plain text).
• Workspace and team data: workspace name, connected Instagram account identifiers, and teammate email/role.
• Follower/commenter data collected through the Instagram Graph API when your automation runs: the follower's Instagram-scoped ID, public username, comment text that matched a campaign keyword, and Direct Message content exchanged as part of the automation.
• Usage and execution logs: which campaign matched, whether a reply/DM succeeded, and links clicked, retained for reporting and audit purposes.

3. How we use information

We use this information solely to operate the automation you configure (posting replies, sending DMs, tracking delivery), to provide the analytics and audit log inside the console, to secure your account, and to communicate with you about your workspace or subscription. We do not sell follower or commenter data.

4. Data retention

Execution and audit records are retained for as long as your workspace is active so you can review campaign history. You can request deletion of a workspace and its associated data at any time from the workspace settings; deletion is processed within 24 hours.

5. Third parties

We share data with Meta/Instagram only as required to send replies and messages through the official Graph API, and with any integration (Shopify, Klaviyo, Zapier, Google Sheets, or a custom webhook) that you explicitly connect from the Integrations page.

6. Your rights

You may request a copy or deletion of the data we hold about your account or workspace by contacting us at privacy@smartechoautomate.dev.

7. Changes to this policy

We'll update the date at the top of this page when this policy changes and, for material changes, notify workspace owners by email.